Terms & Conditions

1. Refund Policy

We only offer refunds or exchanges on items that arrive with a clear manufacturing defect or a wrong item sent. Because every pair is checked before it leaves our hands, returns for change-of-mind, size mismatch, or subjective taste are not accepted.

• You must report the issue with clear photos or video within 24 hours of delivery.
• The item must be unworn and in the same condition it was delivered.
• Refunds are processed within 5–7 business days after the return is approved and the item is received back.
• Shipping costs for approved returns are covered by us. Shipping costs for non-approved returns are the buyer’s responsibility.

2. Cancellation Policy

Orders are confirmed once payment reflects in our account. You may request a cancellation before payment is made, but once funds have cleared the order is locked in and cannot be cancelled.

• No cash on delivery and no cash on collection. Payment is required upfront to reserve stock.
• If an item is out of stock after payment, you will be offered a full refund or an exchange of equal value.
• Custom or pre-ordered items cannot be cancelled once the supplier order is placed.

3. Delivery Policy

We deliver nationwide across South Africa. Every order is packed discreetly and sent via a trusted courier partner.

• Johannesburg orders: Same-day delivery if your order is paid and confirmed before 11:00, otherwise next business day.
• Nationwide orders: 1–3 business days via courier, depending on your location.
• Delivery is free on all standard orders. Remote or outlying areas may take an extra day or two.
• You will receive a tracking number or waybill details once the parcel is handed to the courier.
• We are not responsible for delays caused by courier peak periods, weather, or incorrect delivery details provided by the buyer.

4. Product Disclosure

Everything we sell is a replica, an unauthorized authentic, or a recovered original for resale. We are not affiliated with, sponsored by, or endorsed by any of the brands featured. By placing an order you acknowledge and accept this.

5. Contact Us

If you have any questions about these terms, reach out on WhatsApp or email and we’ll sort you out.

Sales & Orders: 084 669 3947
Customer Care: 072 536 8400
Email: fittedkicksza@gmail.com